> For the complete documentation index, see [llms.txt](https://swift-tickets.gitbook.io/swift-tickets-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://swift-tickets.gitbook.io/swift-tickets-guide/important/refund-policy.md). # REFUND POLICY #### 1. Cancellation Policy * Customers may cancel their reservations **for free** if done at least **3 days before ticket sales begin**. * Cancellations made **within 3 days** before sales start will incur a **50% fee**. * Cancellations made **on the day of the sale** are subject to a **100% fee**. *** #### 2. Is the Assistance Fee Refundable? * If a checkout link is provided the fee is **non-refundable**, as resources have already been allocated. * Refunds will **not** be issued in cases outlined in **Section 7**, including technical issues with third-party services or dissatisfaction with seats/queue numbers. * Request assistance only if you are certain of your purchase. * If applicable, refunds are processed within **1–15 business days** (see Section 4). *** #### 3. Event Cancellations * If the event itself is canceled, **assistance fees are non-refundable**. * Our fee covers the service of securing tickets — once tickets are secured and delivered, the transaction is complete. * Event cancellations, postponements, or changes are outside our control. *** #### 4. Refund Processing Time * Refunds take **1–15 business days** to process. *** #### 5. Missed Checkout Links * **No refunds** will be issued for missed checkout links. * It is the customer’s responsibility to be available during the selling period. *** #### 6. Duplicate Policy Notice * Missing the checkout link (whether by accident or being unavailable) **does not qualify for a refund**. * Our responsibility is to secure the checkout link for you; completing checkout is your responsibility. *** #### 7. Non-Refundable Situations Refunds or downgrades will **not** be granted in the following situations: * Technical issues with third-party services (e.g., ticketing platforms, payment gateways, email delivery). * **Ghost Tickets/Ghost Vouchers** (system errors where tickets/vouchers appear unavailable or unconfirmed). * Dissatisfaction with **allocated seats, queue numbers, or timestamps** (as these are determined by the ticketing system). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://swift-tickets.gitbook.io/swift-tickets-guide/important/refund-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.