> For the complete documentation index, see [llms.txt](https://swift-tickets.gitbook.io/swift-tickets-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://swift-tickets.gitbook.io/swift-tickets-guide/important/faq.md). # FAQ ## 🎟️ Help-To-Buy / Ticket Assistance FAQ ### What is HTB/TPA? HTB = **Help To Buy**\ TPA = **Ticket Purchase Assistance** You leave the entire ticket purchasing process to us.\ Our experienced team carts and secures tickets on your behalf, giving you a higher chance of getting in! *** ### 1️⃣ Can I try to secure tickets myself at the same time? Yes, you may. But: * ❌ Do **not** use the same account you provided to us. * ❌ Do **not** share presale codes with multiple HTB/TPA providers. If you do, you risk: * 🚫 Getting your account banned. * 🚫 Wasting your presale code. * 🚫 Causing conflicts in your request. *** ### 2️⃣ How are requests prioritized? For PH Concert requests are queued based on: * ⏰ The timestamp of when your request was opened. * πŸ’³ Whether payment has been made. **For international concerts 🌍:**\ \- There is no prioritization - all requests are handled simultaneously as our team works to secure tickets for everyone at the same time. *** ### 3️⃣ What if my tickets aren’t secured? We operate on a **No Ticket, No Payment** basis.\ πŸ‘‰ If we fail to secure tickets for you, you pay nothing. *** ### 4️⃣ Can I update my request or details? Yes, but keep in mind: * Any update (seat change, account update, ticket quantity, etc.) will push your request **lower in priority**. πŸ’‘ Best to finalize your details before submitting. *** ### 5️⃣ When do I need to pay the HTB/TPA fee? * 🌏 Must be **paid upfront**. *** ### 6️⃣ Is this a 100% guaranteed service? No β€” not 100%.\ But βœ… our team works tirelessly to accommodate as many requests as possible. *** ### 7️⃣ How much is your HTB/TPA fee? πŸ’° Prices vary depending on: * Concert demand * Seatmap/section availability * Ticketing difficulty The exact fee will be confirmed before booking. *** ### 8️⃣ What are your hours of availability? πŸ•™ **10:00 AM – 5:00 PM** (Mon–Fri)\ We may occasionally reply during late nights or weekends, but expect delays outside regular hours. *** ### βœ… Acceptance of Guidelines By submitting a request and using our service, you **agree to these guidelines**. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://swift-tickets.gitbook.io/swift-tickets-guide/important/faq.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.